Privacy Policy
Introduction
Brother Bees Honey (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Protection of Personal Information Act (POPIA).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or do business with us.
Personal Information We Collect
We may collect and process the following information:
- Full name
- Contact details (email address, telephone number)
- Delivery and billing address
- Company name (where applicable)
- Order and transaction information
- Website usage data (cookies, analytics, IP address)
You may choose not to provide certain information, but this may limit your ability to use some website features or place orders.
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Respond to enquiries and provide customer support
- Communicate regarding products or services
- Improve our website and customer experience
- Comply with legal and regulatory obligations
We will not sell or rent your personal information to third parties.
Sharing of Information
We may share your information only where necessary, including with:
- Delivery and courier partners
- Payment service providers
- Website and IT service providers
- Regulatory or legal authorities where required by law
All third parties are required to handle your information securely and lawfully.
Cookies
Our website uses cookies to improve functionality and analyse website traffic.
Cookies help us understand how visitors use our site and allow us to enhance performance. You may disable cookies through your browser settings; however, this may affect website functionality.
Data Security
We take reasonable technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, or disclosure.
While we strive to protect your information, no method of electronic storage is completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
Your Rights Under POPIA
In terms of POPIA, you have the right to:
- Access your personal information
- Request correction or deletion of information
- Object to the processing of your information
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Regulator
Requests can be made by contacting us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
info@brotherbeeshoney.com